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Frequently asked questions
What is a receipt in Attestly?
A receipt is a proof-of-presence record created when someone checks in or is verified. It includes the time, location details, and who issued the verification, and it can be reviewed, shared, or exported later.
Is Attestly an attendance tracking tool?
Not exactly. Attestly focuses on verification and proof, not just tracking time. Many teams use it for attendance-like workflows, but it's built for situations where records need to be trusted, reviewed, or audited.
What happens if I go over my receipt limit on the Standard plan?
Nothing breaks. You can keep issuing receipts as usual. Any extra usage is billed as overage at $25 per 2,500 receipts, and you'll always see your usage clearly in the dashboard.
What does "unlimited receipts" mean on the Compliance plan?
It means there's no usage-based billing for normal verification activity. The Compliance plan is meant for teams that issue receipts regularly and need predictable pricing for audits or reviews.
Can I issue receipts from multiple locations?
Yes. You can issue receipts anywhere. Location information (such as GPS, address, or manual notes) is captured with each receipt, but Attestly doesn't restrict where verifications can happen.
What is a compliance scope?
A compliance scope is simply a way to group receipts—for example by project, facility, event, or operation. It helps keep records organized for reporting and audits, but it doesn't limit where work happens.
Do I need to set up scopes to get started?
No. Every account starts with a default scope, so you can begin issuing receipts right away. Additional scopes are optional and useful if you're managing multiple projects or locations.
Can I change plans or cancel anytime?
Yes. You can upgrade, downgrade, or cancel from your billing settings at any time. There are no long-term commitments unless you choose annual billing.
Is there a discount for annual billing?
Yes. Annual billing comes with a 20% discount and works well for teams that plan to use Attestly long-term.
What kind of support is included?
Free: Help center and documentation. Standard: Priority email support. Compliance: SLA-backed support with faster response times.
Is my data secure?
Yes. Attestly is built with security and integrity in mind. The Compliance plan includes full audit logs and advanced verification controls designed for regulated and high-risk environments.
Who is the Compliance plan for?
The Compliance plan is a good fit for teams working in environments where records may be reviewed or audited, such as construction, education, labs, NGOs, or regulated operations.
Can I try Attestly before paying?
Absolutely. The Free plan lets you explore how verification receipts work with no commitment before deciding whether to upgrade.
Do you offer Enterprise plans?
Yes. Enterprise plans are available for organizations that need custom contracts, advanced security, or larger deployments. You can contact us to discuss those needs.
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